Return Policy

Effective Date: [Insert Date]

Our Return Policy

At Sports Cards Reserve, we take great care in accurately representing our basketball cards and Cooper Flagg cards. All products are photographed, described in detail, and securely packaged to ensure they arrive in the condition shown. Because of the straightforward nature of our products and the care we take in presentation and shipping, we do not accept returns or exchanges.

Why We Don't Accept Returns

As a father and son team operating from Boise, Idaho, we want you to understand our policy:

• Accurate Representation: Every card listing includes detailed descriptions, high-quality photos, and condition notes so you know exactly what you're purchasing
• Random Selection: Cards are randomly pulled from large lots and are not hand-selected, which is reflected in our pricing
• Factory Quality: All cards are high-quality products directly from the factory in their original condition
• Secure Packaging: We package all cards with professional materials to protect them during shipping
• Final Sale: All sales are final once completed

Exceptions to Our No-Return Policy

While we do not accept returns under normal circumstances, we will work with you in the following situations:

Damaged During Shipping

If your card arrives damaged due to shipping:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging
• Do not discard the packaging materials
• We will work with you to file a claim with the shipping carrier
• Resolution may include a refund, replacement, or credit, depending on availability

Incorrect Item Sent

If we sent you the wrong card or product:

• Contact us within 48 hours of delivery
• Provide photos of the item you received
• We will arrange for the return of the incorrect item at our expense
• We will send you the correct item or provide a full refund

Significantly Not As Described

If the card you receive is significantly different from our listing description:

• Contact us within 48 hours of delivery
• Provide detailed photos showing the discrepancy
• We will review your claim and work with you on a case-by-case basis
• Note: Minor variations in color due to photography or screen display are not considered "not as described"

What Is NOT Covered

The following situations are not eligible for returns, refunds, or exchanges:

• Change of mind or buyer's remorse
• Cards that match the description but don't meet personal expectations
• Normal variations in card centering, print lines, or other factory characteristics that are typical for the product
• Cards randomly selected from lots (as this is disclosed upfront)
• Differences in perceived value or market price changes after purchase
• Cards you intended to have professionally graded but chose not to after receiving
• Minor color variations due to monitor settings or photography
• Cards damaged after delivery due to improper handling or storage
• Claims reported more than 48 hours after delivery

Authenticity Guarantee

We stand behind the authenticity of all our basketball cards and Cooper Flagg cards. If you believe you received a counterfeit or altered card:

• Contact us immediately at [email protected]
• Provide detailed photos and explanation of your concerns
• We may request professional authentication at our expense
• If confirmed as counterfeit, we will provide a full refund and cover return shipping

Inspection Upon Delivery

We strongly recommend that you:

• Inspect your order immediately upon delivery
• Take photos or video while opening if you have any concerns
• Contact us within 48 hours if there are any issues
• Keep all original packaging materials until you're satisfied with your order

How to Contact Us About Issues

If you experience any of the covered exceptions listed above, please contact us immediately:

Email: [email protected]
Subject Line: Order Issue - [Your Order Number]

Please include in your email:

• Your order number
• Clear photos of the item and any damage
• Photos of the packaging (if claiming shipping damage)
• Detailed description of the issue
• Your preferred resolution

We typically respond within 24 business hours and will work with you to resolve any legitimate issues promptly.

Refund Processing

In the rare event that a refund is approved:

• Refunds will be issued to the original payment method
• Please allow 5-10 business days for the refund to appear in your account
• Shipping costs are non-refundable unless the error was on our part
• You may be responsible for return shipping costs unless the issue was our error or shipping damage

Questions Before You Buy

We encourage you to ask questions before making a purchase! If you need:

• Additional photos of a specific card
• More detailed condition information
• Clarification about any aspect of a listing
• Information about our shipping methods

Please contact us at [email protected] before completing your purchase. We're here to help ensure you're confident in your decision!

Our Commitment to Quality

As a small, family-operated business, our reputation means everything to us. We are committed to:

• Accurate and honest product descriptions
• High-quality packaging and shipping practices
• Responsive customer service
• Fair resolution of legitimate issues
• Building long-term relationships with collectors

While our no-return policy helps us keep our prices competitive and our operations efficient, we will always work with you if there's a genuine problem with your order.

Contact Information

Sports Cards Reserve
1150 W. State Street, Suite 240
Boise, Idaho 83702
USA
Email: [email protected]